Haven Handmade has a warranty on all products, keeping each customer in mind. In the instance that a seam pops, a hole forms, or a zipper malfunctions, we will take your item back and either mend it OR replace it. Depending on the severity of the damage. This does not include any damage done by the customer themselves. Once the damage is noticed, reach out to us as soon as possible, ensuring the damage doesn’t become worse.